Warranty and complaints
Is something wrong with your jewelry? We will put it right. Follow the steps below.
Damaged, broken or wrong item
- Take a photo that shows the problem.
- Email the photo with your order number to charmhabit.com@gmail.com, preferably within 14 days of receipt.
- Choose a free replacement or a full refund. You don’t need to send the piece back.
This applies to all jewelry. You will hear from us within 2 business days.
Does your jewelry break later?
You may expect a piece to match its description and to be wearable normally. If you discover a defect after 14 days, email us too, with a photo and your order number. We will assess your report in line with your statutory rights. The solution may be a replacement, a price reduction or a refund. Wear from normal use, or from water, perfume or chemicals, is not covered. Read our tips in Jewelry care.
Complaints about our service
Tell us at charmhabit.com@gmail.com what happened and what solution you would like. You will hear from us within 2 business days. Your statutory rights always apply.
Want to send a piece back because it is not what you wanted? That is different: see our Returns page.