Refund policy

There is always a solution. Choose what’s going on below and follow the steps. You arrange everything by email at charmhabit.com@gmail.com.

In short

  • Damaged, broken or wrong item? Send a photo. You choose a free replacement or your money back. No need to send anything back.
  • Parcel not received? Email us. We send a free replacement or refund you.
  • Not what you were looking for? You can return all our jewellery within 14 days of receipt, including pieces where you chose a letter or birth month.

1. Damaged, broken or wrong item

This applies to all jewellery, in every country we ship to.

  1. Take a photo of the piece showing the problem. Did you receive something other than what you ordered, such as a different letter or month? Take a photo of what you received.
  2. Email the photo within 14 days of receipt to charmhabit.com@gmail.com, with your order number.
  3. Choose your solution: a free replacement or a full refund of the purchase price. You don’t need to send the piece back.

You will hear from us within 2 business days. Discover a defect later? Email us as well: your statutory rights continue to apply after 14 days too.

Did you choose the wrong letter, month, colour or length yourself? Then you can return the piece within 14 days (see point 3). Feel free to email us: we will see what we can do for you.

2. Parcel not received

  1. Allow for the delivery time. Your jewellery usually arrives within 7 to 15 business days (8 to 18 to Australia, the United States and Canada). Track your parcel using the link in your shipping email.
  2. Still nothing after the delivery time plus 10 business days? Email us your order number at charmhabit.com@gmail.com. Does the tracking say delivered but you have nothing? Check with your neighbours and your mailbox first, then email us as well.
  3. We check the tracking with the carrier. If your parcel is lost, you choose: we send it again free of charge or we refund the purchase price.

3. Cooling-off period: 14 days

You may return all our jewellery within 14 days of receipt without giving a reason. This applies in all countries we ship to. You choose a letter or birth month from our fixed range: that is a standard piece, so the cooling-off period applies then too.

  1. Notify us within 14 days of receipt by email at charmhabit.com@gmail.com. Include your name, your order number and the piece you are returning. You may use the model form below, but you don’t have to.
  2. Send the piece back within 14 days of your notice to Charmhabit, Hagelkruis 19, 5761 GP Bakel, the Netherlands. Do not send it to the sender address on your parcel. Pack it well and keep your proof of postage. You pay the cost of sending it back.
  3. You get your money back: the price of the piece and, if you return the whole order, also the standard shipping costs you paid. This happens within 14 days of your notice, using the payment method you paid with. We may wait until we have received the piece or until you have shown your proof of postage.

Tips to save on costs

  • Jewellery is small and light. Choose a regular letter or an inexpensive service without signature. Do ask for proof of postage.
  • Rather not bother with sending it back? Keep the piece and get 15% of the price as credit for your next order. You may, but you don’t have to: your right to return remains.

You may try the piece on, as you would in a shop. If you wear it longer or use it more than necessary to inspect it, we may deduct the loss in value.

Earrings: for hygiene reasons, earrings can only be returned if the seal has not been broken.

4. Exceptions

The cooling-off period applies to all our jewellery. The only exception is earrings whose seal has been broken. Is a piece damaged or delivered incorrectly, or does it not arrive? Then points 1 and 2 apply.

Your statutory rights

This policy never limits your statutory rights. If you live in a country with stronger consumer rules, such as Australia, those always apply.

Model withdrawal form

To: Charmhabit, Hagelkruis 19, 5761 GP Bakel, the Netherlands, charmhabit.com@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date: