Returns

In short

  • 14-day cooling-off period after receipt, for all our jewellery (earrings only if the seal is unbroken).
  • Damaged, broken or wrong item: a free replacement or your money back. No need to send it back.
  • Parcel not arrived: we look into it and send it again free of charge, or refund you.
  • You arrange everything by email. You will hear from us within 2 working days.

Choose what’s going on and follow the steps. You arrange everything by email at charmhabit.com@gmail.com. The full policy, including the model withdrawal form, is in our return policy.

Damaged, broken or wrong item

  1. Take a photo that shows the problem.
  2. Email the photo with your order number to charmhabit.com@gmail.com within 14 days of receipt.
  3. Choose a free replacement or your money back. You don’t need to send anything back.

This applies to all jewellery.

Parcel not received

  1. Track your parcel using the link in your shipping email.
  2. Still nothing 10 business days after the delivery time (7–15 business days; 8–18 to Australia, the US and Canada)? Email us your order number.
  3. We check the tracking and send it again free of charge or refund you.

Not what you were looking for (14-day cooling-off period)

  1. Email us within 14 days of receipt with your name, order number and the piece you are sending back.
  2. Send the piece within 14 days after that to Charmhabit, Hagelkruis 19, 5761 GP Bakel, the Netherlands. You pay the cost of sending it back. Tip: a piece of jewellery fits in a regular letter; send it without signature and keep your proof of postage.
  3. You get the price of the piece back and, for a complete return, the standard shipping costs too. This happens within 14 days of your notice; we may wait until we have received the piece or you have shown proof of postage.

Rather not send it back? Keep the piece and get 15% of the price as credit for your next order. That is your choice: your right to return remains.

Letter or birth month

You choose a letter or birth month from our fixed range. That is a standard piece, so the 14-day cooling-off period applies as normal. If something is wrong with your piece or it does not arrive, we will fix it free of charge (see above).

Earrings

For hygiene reasons, earrings can only be returned if the seal has not been broken.

Your statutory rights always apply.