Frequently asked questions
Ordering and delivery time
How do I order and what happens next?
- Choose your jewellery and, where available, your letter, birth month, colour or length. Add it to your cart.
- Pay with a payment method available in your country. You receive an order confirmation by email straight away.
- Order on a working day before 11 pm CET and your order is shipped the next working day.
- As soon as your parcel is on its way, you receive an email with a tracking link.
- Your jewellery usually arrives within 7 to 15 working days (8 to 18 to Australia, the United States and Canada).
- Something wrong, or not for you? Email us. You have a 14-day cooling-off period after receipt.
How long until I receive my jewellery?
Your jewellery usually arrives within 7 to 15 business days. To Australia, the United States and Canada, allow 8 to 18 business days.
When is my order shipped?
Order on a working day before 11 pm CET and your order is shipped the next working day. Ordered later or at the weekend? One working day later. You will receive a tracking link as soon as your parcel is on its way.
Why does delivery take a little longer?
Your order is shipped to you directly from abroad, with no intermediate storage on our side. That keeps our prices fair, but it does mean a longer journey. You will receive a tracking link as soon as your parcel is on its way. All the details are on the Shipping and delivery time page.
How much is shipping?
Shipping costs €5.95 (in the EU) and is free from €50. In Australia it is A$9.95 (free from A$80), in the United States US$6.95 (free from US$55) and in Canada C$9.95 (free from C$80). You always see the exact amount at checkout.
Do I get tracking?
Yes. As soon as your order is on its way, you will receive an email with a link to track your parcel.
Do I need an account to order?
No. You can check out as a guest with your email address.
Are there extra costs on delivery?
Our prices include VAT or GST where applicable. Your jewellery is shipped to you directly from abroad. Depending on the destination country, customs or the carrier may charge import fees on delivery. Not sure? Email us before you order.
How can I pay and is it safe?
You see the available payment methods at checkout. They can differ by country and device. You pay on the secure checkout page; we do not see or store your card details ourselves. Read more on the Payment methods page.
How quickly will I get an answer to my email?
You will hear from us within 2 working days (Monday to Friday). Include your order number if your question is about an order.
Are there customer reviews?
Not yet. Charmhabit is a young shop and we only show reviews from customers who actually bought from us. Once there are some, you will find them with the products. We do not make up stars or numbers.
Choosing your piece
How do I choose my letter or birth month?
On the product page, choose the available letter or the birth month, and where available the colour or length. Check your choice in your cart before you check out.
Can I still change or cancel my order?
Yes, as long as your order has not been shipped yet. Email us at charmhabit.com@gmail.com with your order number no later than the day you order. Once your order has been shipped, it can no longer be changed or cancelled.
Materials and care
What is the jewellery made of?
Most pieces are made of stainless steel with a gold-tone, silver-tone or rose gold-tone finish. The clover bracelet has a gold-tone finish. The material is listed on every product.
How do I care for my jewellery?
Take your jewellery off before showering, swimming and exercising. Apply perfume and lotion first and put your jewellery on last. Store it dry and separately from other jewellery.
Returns and problems
Can I return my jewellery?
Yes, you can return all our jewellery within 14 days of receipt. First email us your order number at charmhabit.com@gmail.com. Then send the piece to Charmhabit, Hagelkruis 19, 5761 GP Bakel, the Netherlands. You pay the cost of sending it back; you get the price back and, for a complete return, the standard shipping costs too. Earrings can only be returned if the seal has not been broken. See the steps on our Returns page.
Does the cooling-off period also apply to a letter or birth month?
Yes. You choose a letter or birth month from our fixed range. That is a standard piece, so you can return it within 14 days of receipt.
My jewellery is damaged or I received the wrong item. What now?
Email a photo and your order number to charmhabit.com@gmail.com within 14 days of receipt. You choose a free replacement or your money back. You don’t need to send anything back.
My parcel has not arrived. What now?
Still no parcel 10 business days after the delivery time? Email us your order number. We will check the tracking and send it again free of charge or refund you.
Do I have to send my return to China?
No. Always send returns to our address in the Netherlands, not to the sender address on your parcel.
Which company is behind Charmhabit?
Charmhabit is an online shop based at Hagelkruis 19, 5761 GP Bakel, the Netherlands. Chamber of Commerce (KvK) number 73824089, VAT number NL859676365B01.