Track your order
How to track your parcel
- As soon as your order is on its way, you receive an email with a link to track your parcel. Click the link to see the status.
- Cannot find the email? Open the order status link in your order confirmation, or view your order in your Charmhabit customer account with the email address you ordered with.
- Also check your spam folder.
When does the first update appear?
Your order is shipped directly from abroad. The tracking code only exists once the parcel has been shipped, and it can take a little while before the first update appears. During transport, especially at the handover to the delivery company in your country, the status can stay the same for a few days. That happens more often with international shipments.
How long does it take?
Your jewellery usually arrives within 7 to 15 working days (8 to 18 to Australia, the United States and Canada). Read more at Shipping and delivery.
No confirmation received?
Check your spam folder. Still can't find the confirmation? Email charmhabit.com@gmail.com with your name, the email address you ordered with and, if available, your order number. Never send passwords or payment card details.
Tracking is not updating or your parcel is missing
Has your parcel not arrived 10 working days after the stated delivery time? Email us your order number and a description of the problem. We check the tracking and send your jewellery again free of charge, or refund you. A tracking update saying a parcel was delivered does not rule out an investigation into a missing delivery.